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Privacy Policy

How Purrsie handles your information, including AI processing, stored conversations and account deletion.

Last updated:

1. Who we are

Purrsie is an AI character chat service operated by NEXALIFY LIMITED, RM D07 8/F KAI TAK FTY BLDG NO.99 KING FUK ST, SAN PO KONG, HONG KONG. This policy explains how we handle information when you visit this website or use the Purrsie app and related services.

For privacy questions or requests, contact support@nexalify.ai. This website introduces an app that is currently preparing for public launch; the app practices below describe the features available in the service, including testing.

2. Information we collect

Accounts and profiles

We process your email address, account identifiers, sign-in provider identifiers, authentication and session information, and information supplied by Apple or Google when you choose their sign-in options. Your profile can include a nickname, age range, gender, optional description and avatar.

If you select a photo as an avatar, the app crops and compresses the selected image before uploading it. The selected, processed image is uploaded; the app does not upload your entire photo library. Uploaded avatars are delivered through publicly accessible image URLs, so they should not contain private or sensitive information.

Conversations and personalization

We store messages you send, generated replies, conversation settings, selected characters, personas, custom memories, and the context and generation records used to produce replies. This can include profile details that you or the app provide as conversation context. We also maintain character recommendations and interaction records.

Purchases and usage

We process diamond balances, usage charges, transaction identifiers, product identifiers, purchase verification information, and refund or purchase status. Apple processes App Store payments; Purrsie does not receive your full payment card details from Apple.

Technical information and support

Requests to our services and infrastructure can include IP addresses, timestamps, requested URLs, device or client information, response status and diagnostic information. If you contact us, we receive your contact details and the information you include.

3. How we use information

  • Authenticate users, maintain sessions, manage profiles and operate accounts.
  • Provide character discovery, AI conversations, reply suggestions, continuation, regeneration and personalization.
  • Store conversation history and supply relevant context for subsequent replies.
  • Verify purchases, manage diamonds, calculate usage and process purchase-related events.
  • Maintain reliability and security, investigate failures and abuse, respond to support requests and meet applicable obligations.

Avoid including information about yourself or other people that you do not want processed by Purrsie and the providers supporting these features.

4. AI processing and service providers

AI conversations are processed in the cloud. Relevant messages, selected conversation history, character information, personas, custom memories and applicable profile context are sent through OpenRouter to the model providers used for a feature. Current configured models include Anthropic for conversations and DeepSeek for reply suggestions; model selections may change. The relevant provider receives the context needed to generate a response.

Our backend stores generation records and snapshots of the context and results used to operate the service and diagnose failures. Conversation content is not processed solely on your device.

  • Railway: hosts the backend and database infrastructure that processes and stores account, conversation, usage and purchase records.
  • Cloudflare: provides network delivery and storage for images, including avatars, and processes request information for delivery and security.
  • Cloudflare Pages: hosts this public website in our Cloudflare account and processes the network requests needed to deliver its pages.
  • Apple and Google: process information for the sign-in options you select. Apple also handles App Store payments and supplies purchase verification and status information.
  • Email delivery services: process the recipient address and message needed to deliver sign-in codes and support communications.

Providers handle information under their applicable agreements, policies and account settings. We do not promise that provider-held records, logs or backups are erased immediately when an action is taken in Purrsie. We may also disclose information when required by applicable law, to respond to valid legal requests, or to protect the service against fraud or abuse.

5. Storage, retention and account deletion

Our server-side database stores account and profile information, conversations and generated messages, generation context snapshots, personas, memories, recommendation records, and wallet and purchase records. The app also keeps local credentials, settings and caches to support its features. Avatars are stored separately in image storage and can be cached by the CDN.

What “Delete account” currently does: it disables your account and revokes its login sessions. You lose access to the account, its chats and remaining diamonds. It does not automatically erase the server-side account, profile, conversation, generation, persona, memory, recommendation, wallet or purchase records.

The app clears local login credentials and relevant account caches after successful account deletion. Remaining server records are retained under the current implementation; there is no automatic fixed-period purge triggered by this action. Removing access to an account is different from erasing its stored information.

Deleting an individual chat or changing an avatar is a separate operation. Image caches, service logs, backups and records held by third-party providers may have a different lifecycle from active app records. We do not promise immediate removal from every system.

You can contact us to request access to or erasure of specific information, including information associated with a disabled account. We will assess the request, verify identity where needed, and explain the handling and any applicable retention requirements or limitations. We do not promise a fixed completion time in this policy.

6. Your choices and requests

You can edit supported profile fields, manage personas and custom memories, change chat settings, delete individual conversations, and use the account deletion control in the app. Feature settings affect future processing and do not necessarily remove previously stored records.

To request access, correction or deletion of personal information, or raise a privacy concern, email support@nexalify.ai. Include the account and information concerned, but do not send passwords, sign-in codes or full payment details. We may ask for information reasonably needed to verify that the request is yours. Your rights and any exceptions depend on applicable law.

Account deletion does not itself request an App Store refund. Purchase-related requests should also follow Apple's applicable processes.

7. Website and device storage

This marketing website has no account login, payment form, mailing-list signup or analytics tracker added by Purrsie. Its conversation examples run locally in your browser and do not send prompts to an AI service. Hosting and delivery providers still process normal network request information to serve and protect the website. They may use essential security cookies, such as bot-protection cookies. You can manage cookies through your browser settings; blocking them may affect access.

The Purrsie app stores credentials and selected app data locally to keep you signed in and improve performance. You can use device controls to remove app data or uninstall the app. Removing local data does not erase information already stored on our servers or held by providers.

8. Security and international processing

We use HTTPS for service requests, authentication for account-specific operations, and other technical controls appropriate to the service. No transmission or storage system can be guaranteed completely secure.

We are based in Hong Kong. Information may be processed and stored in other countries where our hosting, AI and other providers operate. Their laws may differ from those in your location. Applicable requirements govern the handling of international processing.

9. Adults only

Purrsie is intended for people aged 18 and older. People under 18 should not create an account or submit personal information. If you believe a person under 18 has provided information to us, contact support@nexalify.ai so we can investigate and address it.

10. Updates and contact

We will publish updates here and revise the date above. If a change materially affects how we handle personal information, we will provide appropriate notice and obtain consent where required.

NEXALIFY LIMITED
RM D07 8/F KAI TAK FTY BLDG NO.99 KING FUK ST, SAN PO KONG, HONG KONG
Email: support@nexalify.ai